If you are not happy with the size of your product, you can exchange your product for a different size within 14 days from the day you received it.

 

To be eligible for exchange, product must be unusued and returned in its original condition in the same packaging.  Hygiene stickers must not be removed from bottoms.

 

For more help with the sizing of our products, please visit our size guide.

Size	Bust	Waist	Hip
XS	78-83 cm	60-65 cm	80-83 cm
S	83-88 cm	65-70 cm	83-88 cm
M	88-93 cm	70-75 cm	88-93 cm
L	93-98 cm	75-80 cm	93-99 cm
XL	98-103 cm	80-85 cm	99-105 cm

Where do we ship to?

 

We ship to all corners of the world!  But please note the below...

 

Time

 

Please allow 24-48 hours for products to be prepared and shipped after you placed your order.  Please note that orders placed on Saturdays and Sundays (GMT+8) will be processed on the following Monday.  A shipping confirmation email will be sent to you.

 

Normally, our products reach our customers within 7-14 business days after shipping date.  We have experienced delays when shipping to certain countries in the European Union due to customs.  If you do not receive your product after that period, please send us an email at bypolerwear@gmail.com and we will look into it. 

Import taxes and duties

 

Some countries (e.g. in the European Union) may impose duties and taxes on products shipped from abroad.  We apologise that we cannot cover such duties and taxes.  Please contact us at bypolerwear@gmail.com if you experience any issues in this regard and we will try our best to help.

 

Wrong address disclaimer

 

Please ensure that the correct address is provided upon placement of your order!  We normally ship orders within 24-48 hours after their placement.  If you realise that you have put down a wrong address in your order, please send us an email at bypolerwear@gmail.com immediately.  Once a parcel has been sent out, it will not be possible to change the delivery address.   If the parcel is returned due to incorrect address details and you request to reship the parcel, additional shipping fees will be applied.